AI strategy that survives implementation
Turns GenAI and ML capability into migration plans, adoption playbooks, cost cases, and measurable customer outcomes.
Customer Success leader for enterprise AI adoption
Mike Hereid
I help enterprise customers turn AI/ML investments into durable business outcomes: revenue expansion, platform migration, adoption at scale, and executive alignment when the work is ambiguous.
$61M+
ARR growth
Across AI/ML adoption, platform migration, and enterprise expansion work.
$160M
portfolio
Managed across EdTech, Government, and regulated technology customers.
35M+
users served
On customer platforms shaped by AI agents, LMS migration, and compliance work.
How I work
Strategy, adoption, and revenue in the same conversation.
Executive customer leadership
Builds the narrative, governance, and cross-functional alignment needed for complex accounts to keep moving.
Revenue expansion with proof
Connects technical progress to ARR, retention, operational savings, service adoption, and account growth.
Selected proof
AI work framed by customer value, not novelty.
LLM platform migration
$1.5M ARRBuilt the competitive case and customer path for a move to AWS Bedrock, improving cost and accuracy while reducing dependency on a competing provider.
AI agent implementation
700+ APIsHelped translate platform complexity into an AI agent roadmap for an EdTech environment serving 35M users.
Accessibility compliance solution
2,500+ institutionsLed delivery of an enterprise LMS compliance motion for higher education customers with measurable ARR impact.
Career arc
Enterprise transformation before AI became the headline.
AWS work builds on a decade of ERP, HR/payroll, data conversion, and operating model transformation across universities and large public-sector environments.
2022 - present
AWS
$160M portfolio across EdTech and Government
2019 - 2022
UC San Diego
Operations center for 40,000+ employees
2011 - 2019
Huron
ERP delivery across 15 campuses and 200,000+ employees
Open to the right conversation